Vision Helpdesk
Multi-channel helpdesk with satellite multi-brand support architecture
Overview
Vision Helpdesk is a helpdesk and ticketing software for managing customer support and IT service desk operations. The multi-channel platform centralizes conversations from email, web portal, Twitter, Facebook, phone, and chat with rule-based workflow automation. Its pioneering Satellite Help Desk lets a single staff portal manage support for multiple companies, brands, or products with isolated data and per-brand customer portals. Available as SaaS or on-premise download, plans start at $12 per agent per month.
Key Features
6 capabilities across the Helpdesk & Ticketing workflow.
Multi-Channel Tickets
Centralize email, web, social, phone, and chat conversations into tickets.
Satellite Help Desk
Manage support for multiple brands with isolated data and customer portals.
Workflow Automation
Automate ticket routing, escalations, and SLA actions with rule-based logic.
Live Chat
Built-in live chat to engage website visitors and convert chats into tickets.
ITIL Service Desk
Service desk module with incident, problem, and change management capabilities.
On-Premise or Cloud
Available as SaaS or downloadable on-premise version for self-hosting.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
Custom
per user · custom billing
- Multi-channel
- Satellite
- Workflow
- Service desk