VAANI
AI-powered omnichannel contact center with dialer, IVR, and analytics
Overview
VAANI is an omnichannel contact center software from Eureka Digitisation & Automation Services (eDAS) that unifies voice, SMS, email, WhatsApp, and chat for enterprise customer engagement. The AI-enabled platform powers inbound and outbound contact centers with IVR, predictive dialing, automatic call distribution, call recording, and real-time analytics. It helps BPOs and enterprises increase conversions, automate high-volume outreach, and let agents respond to customers on their preferred channel from a single workspace.
Key Features
5 capabilities across the IVR & Cloud Telephony workflow.
Predictive dialer
Boost agent productivity with predictive, progressive, and preview outbound dialing modes.
Multi-level IVR
Design self-service voice menus that route callers to skilled agents or queues.
Omnichannel desk
Unify voice, SMS, email, WhatsApp, and chat conversations in one agent workspace.