Uvdesk
Open-source helpdesk and ticketing system for ecommerce stores
Overview
Uvdesk is a helpdesk and ticketing software by Webkul built on PHP/Symfony for ecommerce customer support. The cloud-based platform centralizes customer queries with workflow automation, email piping, knowledgebase, mailbox, and multichannel integration. It supports unlimited agents, groups, teams, and tickets, plus integrations with Magento, Prestashop, Shopify, CS-Cart, Opencart, and WordPress. An open-source community edition is available alongside the SaaS edition for ecommerce sellers.
Key Features
6 capabilities across the Helpdesk & Ticketing workflow.
Multichannel Tickets
Centralize customer queries from email, web forms, and ecommerce stores in tickets.
Workflow Automation
Automate ticket routing, assignments, and SLA actions with rule-based workflows.
Knowledgebase
Build a self-service knowledgebase with articles to deflect repetitive customer queries.
Ecommerce Integrations
Connect Magento, Shopify, Prestashop, OpenCart, and CS-Cart with order context.
Email Piping
Convert customer emails into tickets automatically through inbound email piping.
Open-Source Edition
Self-host the open-source community edition built on Symfony for full customization.
Pricing Plans
All prices in USD. Contact vendor for enterprise & annual discounts.
Pro
per user · billed monthly
- Multichannel
- Workflow
- Knowledgebase
- Ecommerce integrations