Overview
URVA Connect is a CRM software for sales and customer-facing teams to unify communication and field operations. It centralizes WhatsApp, voice, video, SMS, Facebook Messenger and Instagram conversations under a single business contact number. The platform combines lead management, click-to-call, call recording, route planning, task management and a product intelligence hub. Field reps use an offline mobile app while managers track team activity, TAT and customer satisfaction through real-time dashboards and analytics.
Key Features
6 capabilities across the CRM Software workflow.
Omnichannel Inbox
Unify WhatsApp, voice, video, SMS, Messenger and Instagram chats into one customer conversation view.
Click-to-Call & Recording
Place calls from the CRM with automatic logging, recording and feedback capture for every interaction.
Field Force Tracking
Track field reps in real time with route optimization, geo-attendance and visit logs from the mobile app.