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by Troopr Labs
Slack-native helpdesk that syncs bi-directionally with Jira Service Management
Troopr HelpDesk is a helpdesk and ticketing software for IT and employee support teams running Slack plus Jira Service Management. Built by Troopr Labs, it converts Slack messages into JSM tickets via emoji, syncs threads bi-directionally, and lets employees file private requests without logging into Jira. Teams triage in dedicated Slack channels, run slash commands for JSM actions, collect approvals and CSAT feedback, and rely on auto-answers. SOC-II and ISO 27001 compliant with 24/7 support.
5 capabilities across the Helpdesk & Ticketing workflow.
Convert any Slack message into a Jira Service Management ticket with one emoji.
Thread discussions and field updates sync automatically between Slack and Jira.
Employees file requests in Slack without needing a JSM login or license.
Create requests, update fields, change status, or assignees via slash commands.
Collect approvals and CSAT feedback in Slack, synced to Jira requests.
All prices in USD. Contact vendor for enterprise & annual discounts.
flat · billed monthly
