Support CRM
Helpdesk and service CRM with self-service portal and inventory
Overview
Support CRM by Navkar Techlab is a helpdesk ticketing software for service and after-sales teams that replaces manual complaint tracking with a customer self-service portal. It manages complaint creation, attend, closure, and stand-by notifications via automated emails, tracks inventory with stock alerts, and monitors receivables and payment dues. Team mapping, employee assignment, and order management for 1,000+ daily orders make it suited for SMB service businesses requiring tight customer and dispatch workflows.
Key Features
6 capabilities across the Helpdesk & Ticketing workflow.
Customer Self-Service Portal
Customers log and track complaints online without phoning support, reducing agent load
Complaint Lifecycle Emails
Auto-send emails on complaint creation, attend, closure, and stand-by hold status
Order Management
Create, edit, and dispatch up to 10,000 orders per day with full audit trail