Overview
Stingo Helpdesk is a customer support and ticketing software for Indian SMB contact centres and service teams that need omnichannel ticket management at a per-agent price. It consolidates email, call, chat and web enquiries into a unified ticket queue with SLA tracking, auto-assignment and knowledge base. Agent collaboration, canned responses and reporting dashboards help teams resolve issues faster while tracking CSAT and agent productivity over time.
Key Features
4 capabilities across the Helpdesk & Ticketing workflow.
Omnichannel Ticketing
Convert email, chat, web form and call enquiries into a unified ticket queue.
SLA and Auto-Assignment
Route tickets by skill or load and monitor SLA breaches with real-time alerts.
Knowledge Base and FAQs
Publish self-service articles so customers can resolve common queries without an agent.