Tech Suggest
Initializing
by SolarWinds
IT ticketing and asset management for enterprise help desks
SolarWinds Web Help Desk is a helpdesk ticketing software for IT teams and service desk technicians that automates ticket assignment, routing, and escalation. It converts email requests into tickets, manages SLAs, links incidents to problem tickets, and integrates a built-in knowledge base plus IT asset tracking. Built-in reporting monitors technician performance and customer satisfaction, while Dameware integration enables one-click remote support for faster resolution across enterprise IT environments.
6 capabilities across the Helpdesk & Ticketing workflow.
Auto-assigns and escalates tickets based on rules, converting emails into tickets instantly
Configure flexible service-level agreements with alerts for unattended or breached tickets
Built-in searchable KB helps end users self-resolve issues and cuts inbound ticket volume
Links problem tickets to IT assets and tracks the full service-request history per device
Group unlimited incident tickets under one problem ticket and close them together
Monitor technician productivity, KPIs, and customer satisfaction via built-in dashboards
All prices in USD. Contact vendor for enterprise & annual discounts.
per user · custom billing
