LiveZilla is a helpdesk and ticketing software that combines live chat, real-time visitor monitoring, web-form tickets, and multichannel support for email, Twitter, and Facebook messages in one system. Agents can invite visitors proactively, share files, use webcam chats, and route queries via automated triggers and group assignments. An inbuilt translator handles 30+ languages, while analytics reveal visitor referrers, keywords, and navigation paths. Sold as a self-hosted license, LiveZilla suits small businesses wanting an on-premise support stack.