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by Kapture
AI-powered omnichannel CX platform with autonomous agent automation
Kapture CX is a CRM software for enterprises that need AI-powered omnichannel customer support and experience management. Intelligent AI agents triage tickets across email, phone, WhatsApp, Facebook, and Instagram, then trigger multi-step actions like refunds, delivery scheduling, and CRM updates. Auto-assign rules, interaction history, call recording, custom roles, 500+ reports, and 1,000+ API integrations keep operations running. SOC 2-aligned encryption, RBAC, and GDPR compliance make it enterprise-ready.
6 capabilities across the CRM Software workflow.
Autonomous AI agents resolve queries and trigger refunds, deliveries, and CRM updates end to end.
Native support for email, phone, WhatsApp, Facebook, Instagram, and other social platforms.
Auto-assign tickets, capture interaction history, record calls, and route to right agent.
Dynamic FAQs, menu-based, and conversational chatbots let customers resolve requests instantly.
Pre-built connectors and open APIs sync customer, order, and inventory data in real time.
Encryption, RBAC, SOC 2 alignment, and GDPR compliance protect customer data at scale.
All prices in INR. Contact vendor for enterprise & annual discounts.
per user · billed monthly
