IVR Guru is a call centre software from Deetya Soft built for Indian SMBs, SMEs and service businesses running inbound customer support and outbound lead-calling teams. The cloud IVR engine greets callers, collects inputs and routes them to the right agent or department while supporting toll-free numbers, call transfer, conversation recording and pulse-based unlimited channel billing. It bundles predictive and auto dialler, call queuing, holiday mapping, CRM, SMS and email notifications with role-based multi-user dashboards.