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by Intercom
AI-first customer messaging, helpdesk, and chatbot for support teams
Intercom is an AI-powered customer messaging and chatbot software that combines a helpdesk, omnichannel inbox, knowledge base, and proactive support into one platform. Its Fin AI agent answers questions 24/7 using help articles, past chats, and brand rules, handling password resets or order status while escalating complex issues with full context. Teams unify email, chat, phone, WhatsApp, and social conversations in one workspace, build no-code journeys, and surface insights through CX Score, Topics Explorer, and Trends analytics.
5 capabilities across the Chatbot workflow.
24/7 AI agent answers questions using help center and past conversations.
Bring email, chat, phone, WhatsApp, and social messages into one workspace.
Design branching journeys triggered by behavior, usage, and custom attributes.
Engage users with in-app messages, banners, and tours based on live behavior.
Topics Explorer, Trends, and CX Score reveal what customers ask and feel.
All prices in USD. Contact vendor for enterprise & annual discounts.
per user · billed monthly
