Hiver is an AI-powered, Gmail-native help desk and shared inbox for customer support, IT and operations teams. It converts shared mailboxes like support@, sales@ and info@ into ticketed workspaces where agents assign emails, track SLAs, automate workflows, and collaborate with notes — without leaving Gmail. Hiver supports email, live chat, voice and WhatsApp channels, and teams report resolving queries up to 50% faster while saving hundreds of hours a month.