
Hiver is an AI-powered, Gmail-native help desk and shared inbox for customer support, IT and operations teams. It converts shared mailboxes like support@, sales@ and info@ into ticketed workspaces where agents assign emails, track SLAs, automate workflows, and collaborate with notes — without leaving Gmail. Hiver supports email, live chat, voice and WhatsApp channels, and teams report resolving queries up to 50% faster while saving hundreds of hours a month.
5 capabilities across the Helpdesk & Ticketing workflow.
Assign, track and collaborate on support@ and sales@ emails without leaving the Gmail interface.
Real-time alerts prevent duplicate replies and internal notes keep context off the customer thread.
Configure SLAs, auto-assignment rules and round-robin routing to cut response and resolution times.
Handle email, live chat, voice and WhatsApp conversations from a single unified inbox view.
Track agent performance, CSAT, response time and team load with built-in reporting dashboards.
All prices in USD. Contact vendor for enterprise & annual discounts.
per user · billed monthly