Freshworks 360
by Freshworks
Unified omnichannel customer engagement suite for sales, marketing, and support teams
Overview
Freshworks 360 is a call center software for unifying customer engagement across sales, marketing, and support teams. The suite combines Freshdesk, Freshsales, Freshmarketer, Freshcaller, and Freshchat, giving agents a Master Customer Record with complete event and conversation history. Omniroute distributes voice, email, chat, messaging, and social queries to available agents. Built-in AI delivers analytics and insights so businesses can deliver consistent omnichannel experiences and grow customer relationships.
Key Features
6 capabilities across the Call Center workflow.
Master Customer Record
Captures every interaction, event, and conversation across products to give agents complete real-time context.
Omniroute Engine
Automatically routes voice, email, chat, and social queries to agents with available bandwidth.
Integrated Voice & Chat
Bundles Freshcaller call center and Freshchat messaging within one engagement console.