Freshchat
by Freshworks
AI-powered omnichannel messaging and chatbots across web, WhatsApp, and social
Overview
Freshchat is a chatbot and customer messaging software by Freshworks that unifies live chat, AI-powered bots, and omnichannel support across web, mobile app, WhatsApp, Facebook, Instagram, SMS, and Google Business Messages. Its no-code conversational bot builder uses NLP, intent detection, and AI-generated answers pulled from knowledge bases, with support for 33+ languages. Teams benefit from industry templates, seamless live-agent hand-off to helpdesk tickets, and real-time dashboards that surface conversation analytics and bot performance metrics.
Key Features
5 capabilities across the Chatbot workflow.
No-Code Bot Builder
Deploy AI chatbots via drag-and-drop interface with natural language prompts.
Omnichannel Messaging
Chat across web, app, WhatsApp, SMS, Facebook, Instagram, and Google Business.
AI-Generated Answers
Fin-style AI pulls real-time responses from your knowledge base and external sources.