Exotel
Cloud telephony and IVR for Indian contact centres and growing support teams
Overview
Exotel is a cloud telephony and IVR software for Indian SMBs, startups and enterprise contact centres looking to run customer voice operations without on-premise hardware. It combines a drag-and-drop multi-level IVR builder, unlimited channel virtual numbers, full call recording and live dashboards with conversational AI and supervisor listen-whisper-barge controls. Teams use it to route inbound calls, run outbound campaigns and unify voice, SMS and WhatsApp credits under a single shared wallet.
Key Features
4 capabilities across the IVR & Cloud Telephony workflow.
Drag-and-drop IVR builder
Design multi-level call flows visually with menus, routing rules and business-hour logic without developer help.
Unlimited call channels
Virtual numbers handle multiple simultaneous inbound and outbound calls so campaigns never hit busy signals.
Call recording and analytics
Every conversation is recorded and surfaced in live dashboards with agent, queue and campaign level reports.