Overview
Deetya Soft IVR is a cloud-based call center software for Indian SMBs and inbound support teams that need an interactive voice response and call routing stack. Built by Noida-based Deetya Soft Pvt Ltd, it offers call tracking reports, sticky agent routing, conversation recording, bulk SMS and appointment booking with a 99.9% uptime guarantee. It targets businesses replacing legacy PBX with a license-based, on-premise or cloud IVR.
Key Features
5 capabilities across the Call Center workflow.
Interactive voice response
Build multi-level IVR menus to greet, qualify and route inbound callers automatically.
Sticky agent routing
Connect repeat callers back to the same agent to improve customer relationships.
Call recording
Record full conversations for QA, training and legal compliance review.
Call tracking reports
Analyze call source, duration and intent to improve marketing and staffing.
Bulk SMS and calling
Send broadcast SMS, voice blasts and appointment confirmations from the same console.
Pricing Plans
All prices in INR. Contact vendor for enterprise & annual discounts.
License
flat · custom billing
- IVR system
- Call recording
- Inbound call center