C-Zentrix CZ Bar
by C-Zentrix
Lightweight CTI bar that brings call controls into any CRM
Overview
CZ Bar is a call center CTI widget for contact center agents who need unified call controls inside their CRM. Built by C-Zentrix, it provides single sign-on, click-to-call, screen pop, transfer, conference, hold, mute and disposition logging while pushing recordings and call logs back to systems like Salesforce, Zoho, Freshdesk, Microsoft Dynamics, SAP and Oracle. It deploys on cloud or on premise.
Key Features
5 capabilities across the Call Center workflow.
Embedded CTI controls
Make, transfer, conference, hold, mute and redial calls from a single browser widget.
CRM screen pop
Auto-display caller record from Salesforce, Zoho, Freshdesk and other CRMs on each call.
Call recording and logs
Push 100% call recordings, dispositions and remarks into the connected CRM.