AVOXI Smart Queue
by AVOXI
Cloud contact center platform for global call centers and distributed teams
Overview
AVOXI Smart Queue is a cloud contact center software for global businesses and call centers to handle inbound and outbound voice operations at scale. The platform offers virtual numbers in 150+ countries, intelligent call routing, IVR, real-time analytics, and CRM integrations. With no setup fees or minimum contracts, agents and supervisors get a unified interface for queue management, call recording, and performance monitoring across distributed teams.
Key Features
6 capabilities across the Call Center workflow.
Intelligent Call Routing
Skill-based, time-based, and priority routing direct callers to the right agent for faster resolution.
Global Virtual Numbers
Provision toll-free and local numbers in 150+ countries to establish local presence worldwide.
IVR & Auto Attendant
Build interactive voice response menus with custom prompts to qualify callers and reduce wait times.