Overview
Ada is an AI customer service software for enterprises that automates support across chat, voice, email and social channels using a multi-agent AI architecture. Its AI Agent autonomously resolves up to 83% of inquiries by syncing with knowledge bases and back-end systems, supporting over 50 languages. Used by Verizon, Canva and Square, Ada combines no-code chatbot building with generative AI orchestration, analytics and compliance controls to scale quality CX without scaling headcount.
Key Features
5 capabilities across the Chatbot workflow.
Autonomous AI agent
Multi-agent AI resolves complex customer issues by reasoning over knowledge content and connected systems.
Omnichannel deployment
Deploy a single AI agent across web chat, voice, SMS, WhatsApp, email and social messaging channels.
50+ language support
Serve global customers in over 50 languages with consistent personalization and brand voice.